OMG: Toshiba and CompUSA Suck Ass

Dear CompUSA,
Don't argue with me about whether July 6 to August 3 is four weeks or not. It is. Crack a calendar, Sir Service Ninny Fucknuckle.
My LCD, which was WORKING when I brought in the computer, has NOTHING to do with the wireless not working.
This is me: twenty-five years computer experience, built computers, repaired computers (and Playstations!), put in her own memory, hard drives, heat sinks, installed software, brought virus-addled computer back from the dead.
I know the WORKING LCD has jack and shit to do with dead wireless.
And I'm pissed a $300. extended warranty means I pretty much paid $300. in waiting and postage to Toshiba.
Assjacks.

Lea

Dear Toshiba,
Please put people on tech support who actually do more than read from repair orders. It would be nice if they weren't crabby. But I'll take competent and crabby. Shit, I'll take competent and batshit fucking crazy.
Can I has competent, plz?

KTHXBAI,

Lea

Dear Group Mind,

Does anyone have a source for Toshiba m 105 S3031 system boards? Let's pretend it's the system board AFTER I get the computer back and reinstal XP and make sure someone hasn't just missed hooking up a cable.
Email me via my profile.

Lea

Dear All,

Comments are closed since there's always at least three people who miss the part where I say, "I don't want to hear that you had no problem and the service was awesome." and post, "To be fair..." and "I just want to say..."

Lea

OMG2: Customer Relations Should Not Be in India

Unless the person on the phone know English as a first language and understands USA-American culture.

There exists not only a language gap but a cultural chasm between myself and the man in customer relations. 

Three hours on the phone through a chain of six departments to find out back at the Repair Depot that repairs are $425. straight across the baord. I was originally on the phone with the Repair Depot two hours ago. Why someone couldn't have told me it would be $425. THEN is a mystery.

The laptop sent in was working until Toshiba techs opened it to replace parts they ordered based on an unopened computer's diagnostics. I told customer relations I couldn't afford a $425. repair, and I wanted the computer back, but I wanted it back the way it was sent in: WORKING. 
Oh yeah: No one at Toshiba could tell me when the RECEIVED the computer, just when they ordered parts. Isn't that curious? What would they do if my computer had gone AWOL? Wouldn't they sort of NEED a record of receipt?

I don't think I mentioned yet that the guy in customer relations was a complete asshole. I am now going to make good on my promise to him:

Don't buy Toshiba laptops unless you know you can repair them yourself, or can afford the $425.
Don't bother with Toshiba customer relations. They are simply there to fight you to the mat, not make you happy.
Don't buy a CompUSA extended warranty. 

Dog Almighty, what a day. Toshiba, congratulations, you have reduced me to tears.

Off to get coffee.

PLEASE do not tell me how great your experience has been with CompUSA, service warranties, or Toshiba. I'm happy for you. I just don't want to hear about it.
I love the Toshibas we have, but their customers service is so far beyond dreadful it's positively criminal.