ATF: More State Farm Follies

Talked to our once-and-again adjuster today, the fine gentleman known as David Ortiz. He called before he'd even looked at the latest claims.
I am wondering today, as I did a year ago, why our adjuster thinks telling me stories about women trying to upgrade their panties and people buying new lawnmowers after replacing ones in garages unaffected by fires, is helpful?
Okay, well, the lawnmower story was new for today.
We were, apparently, even though we were never told so, supposed to have an expert come in and see if our washer and dryer were repairable. Same with our dining table, I guess. I explained they washer and dryer were against a wall that had burned through at parts, and that the clothes in them were wet (they had been dry), smelly, and had enough soot that they left us gray after wearing them.
I thought it was a pretty fair guess that they were both going to rust out, or the repairs would have been the same as replaced them.

I love how we were never told we were supposed to have someone come in and assess mechanical things. An agent last week asked Mark about his computer. I don't think it takes an expert to determine that a piece of plastic with shards poking out of it like some geode, or a lump of charred wires are a computer that has computed its last.

This was the agent who'd said he'd "Start a Bobcat at the driveway and keep going to the other side." Today he says he said, "Words to that effect." No sir, that's exactly what you said after remarking on my husband's skin color.
I guess if he'd spent more time actually explaining stuff, instead of sharing stories that have fuck-all to do with us, we'd...be in the same place we are right now. It is not my happy place.
I got in another mention of my own extensive documentation of the fire starting with the day of. I also mentioned the antics of the builder's subs, starting with the 10-year-old driving a truck across my lawn. Mr. Ortiz laughed and asked if it was my son. I said, "It wasn't my son and it wasn't funny at the time. After the second go at pulling down the wall, the kid drove into the street. When he was backing back into the yard, he ran over a tree."
"Oh," said Mr. Ortiz.
I then went over the usual things like the sub's antics, the poop in the yard, trying to care for the kids and myself. "I think you can see that I wanted to wait so I could do my best with these claims." "Uh huh," he said.
I asked what he meant when he told the other agent he wanted to expedite our claim. "Do you this most recent one, or the whole claim?"
"The whole claim."
Funny, for a guy who wants to expedite, he's sure taking his damn time.

He said he'd look over the claims and call me.
"When should I expect to be called?"
"In about a week."
"What should I do if I don't hear from you?"
"Don't worry, I'll call. Seven working days. If you don't hear from me in a week, do whatever you have to."

As I went through my list of questions, and asked Mr. Ortiz to clarify things other adjusters had said, I tried to get to the "right to inspect," so I could invite Mr. Ortiz or anyone of his choice to come see we'd replaced the washer, dryer, and table, and he cut me off.
He said, "Drop it, Ms. Hernandez. Just let it go for now."

Well, Mr. Ortiz, it's kind of hard to drop. To date, we've been paid one-fifth of our insured value on our contents. That's one half of what we've claimed. We are being hassled over a trashed washer, dryer and table THAT THIS ADJUSTER SAW WITH HIS OWN EYES.
I said "Okay," in what Summer calls my "my pissed off voice." Then Ortiz pretty much hung up on me.

He talks to King next. I pity him. In the meantime, I'm looking for an attorney and filing a complaint with the state. If David Ortiz does indeed take another week, that'll be five weeks since we turned in this latest claim. Shameful.